Voor 15u besteld, vandaag verzonden
Wij leveren in heel Europa
Veilig betalen via Mollie, iDeal & PayPal
Gratis verzending & retour in Benelux vanaf 50€

Delivery and transport

Delivery time

The delivery time of items that are in stock is under normal circumstances 2 working days for deliveries within the Benelux. For items that are not in stock and that therefore have to be ordered from the manufacturer, the delivery time is difficult to predict, and can take up to several weeks. When the delivery time is longer than 2 weeks, the customer will be notified.
For deliveries outside the Benelux, a delivery time of 5 working days is pursued.

We always do our best to get all articles on site as quickly as possible. However, we are not responsible for situations of force majeure that delay or disrupt delivery.

You can also check where your delivery is by using the "Track my delivery" button in the account section, under "My orders"

Returns can always be made via the following link:

https://juwelier-willems.shipping-portal.com/returns/

Express delivery

For urgent orders you can opt for a delivery via DHL Express. For the price of 25 € we guarantee that the package will be delivered the next working day. If this is not the case, we will refund the shipping costs.

"Next day delivery" in this case means the next working day. In addition, weekends and holidays are also included in the calculation as there is no collection by the courier service on these days.

Transportation costs

The deliveries are always done by courier service and are completely free for deliveries within the Benelux, for orders from € 50. For orders under € 50, a transport cost of € 5 is charged. For deliveries outside the Benelux, a transport cost of € 15 is provided. These costs are borne by the customer. Return costs when an item is exchanged are free.

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Voor 15u besteld, vandaag verzonden
Wij leveren in heel Europa
Veilig betalen via Mollie, iDeal & PayPal
Gratis verzending & retour in Benelux vanaf 50€